• We deliver our products primarily within the United Arab Emirates (UAE) and to other countries worldwide. All shipments are handled by a reliable third-party courier to ensure safe and timely delivery.
  • Delivery Process:
    All orders are carefully packed and shipped in good condition. Customers must keep the proof of delivery receipt signed and confirmed at the time of receipt.
  • Delivery Fees:Local UAE delivery: AED 25 (Flat Rate)International delivery: Fees will vary depending on the country and location and will be displayed on the checkout page.Free delivery promotions, if applicable, will be clearly mentioned on the product or checkout page.
  • Delivery Time:Within UAE: 1 – 2 working daysOutside UAE: 4 – 10 working days (depending on the destination country)
  • Multiple Shipments:
    In cases where an order is shipped in multiple shipments, the customer may see multiple postings on their cardholder statement. Any additional delivery or shipping fees (if applicable) will be disclosed during checkout.
  • Customer Responsibilities:
    To avoid delays, customers are requested to provide a complete address and accurate contact details at the time of checkout.

MapaleUAE.com is a United Arab Emirates based company, so all price values are displayed as AED.You can use an online exchange rate converter to see another country's currency. Most credit card issuers charge a currency conversion fee for foreign purchases made with their credit cards, debit cards, and check cards.
MapaleUAE is not responsible for these fees.The conversion fees are an agreement between you and your financial institution. Contact your credit card issue to confirm those rates.

MapaleUAE ships all orders to the shipping address provided by the customer. Payment method accounts accounts offer the customer the opportunity to update or change the shipping address prior to completing the order online.If the customer does not properly update the shipping address before completing the order, MapaleUAE must be immediately contacted to see if the information can be corrected. If your order has not shipped please contact customer care immediately at Info@mapaleuae.com.If the package has already shipped, there is a very limited amount of support we can provide you, but we will go over all options to help get your package on the right track! If you are not listed as a resident, the package most likely will be returned to MapaleUAE. Possible missing information:

  • Incorrect or missing information.
  • "In Care of" / C/O the resident of the shipping address.
  • Apartment number / unit number / suite number.
  • Business or company.

You can replace your order with the correct information at any time, since we will refund you for the merchandise when the package is returned to MapaleUAE as undeliverable.

Undeliverable packages are usually returned to MapaleUAE within 180 days of shipment internationally.

 *MapaleUAE is not responsible for any lost or undeliverable packages or any additional charges needed to reship or retrieve a package where the address was incorrectly provided.