Refund & Return Policy

At MapaleUAE, we prioritize your satisfaction while maintaining the highest standards of hygiene. Please read our policy carefully:

1. No Returns on Worn Items

   • For hygiene reasons, underwear, lingerie, and intimate apparel cannot be returned or exchanged if they have been worn, tried on on the body, or their hygiene seal or product tags has been removed.

2. Defective or Damaged Items

   • If your item arrives damaged, defective, or the wrong product, please contact us within 7 days of delivery at info@mapaleuae.com with a photo of the item.

   • We will offer a replacement or a full refund once the issue is verified.

3. How to Request a Refund/Exchange

   • Email us at info@mapaleuae.com with your order number and photos of the item.

   • Refunds will be processed to your original payment method within 7–10 business days after approval.

4. Shipping Costs

   • Original shipping charges are non-refundable unless the item was defective or incorrectly shipped.

5. Order Cancellation

   • Orders can be canceled within 24 hours of placement, if the parcel has not being dispatched yet. After this period, the order will be processed and shipped, and the refund policy applies.

By placing an order with us, you agree to this refund policy.