MapaleUAE ships all orders to the shipping address provided by the customer. Payment method accounts offer the customer the opportunity to update or change the shipping address prior to completing the order online.If the customer does not properly update the shipping address before completing the order, MapaleUAE must be immediately contacted to see if the information can be corrected. If your order has not shipped please contact customer care immediately at Info@mapaleuae.com.If the package has already shipped, there is a very limited amount of support we can provide you, but we will go over all options to help get your package on the right track!If you are not listed as a resident, the package most likely will be returned to MapaleUAE . Possible missing information:

  • Incorrect or missing information.
  • "In Care of" / C/O the resident of the shipping address.
  • Apartment number / unit number / suite number.
  • Business or company.

You can replace your order with the correct information at any time, since we will refund you for the merchandise when the package is returned to MapaleUAE as undeliverable.

Undeliverable packages are usually returned to MapaleUAE within 180 days of shipment internationally.

 *MapaleUAE is not responsible for any lost or undeliverable packages or any additional charges needed to reship or retrieve a package where the address was incorrectly provided.

We ship really fast, so if you need to make a change to your order you need to 

CONTACT MAPALEUAE IMMEDIATELY at INFO@MAPALEUAE.COM!!!!

If it's after business hours, tap CONTACT MAPALEUAE and select "Product/Address change before shipping" from the drop down menu to ensure your message is marked as priority.

Please include the following in your message:

  1. Your order ID #.
  2. The SKU # of the items you wish to change.

Don't stress, we'll take care of you.

We ship really fast, so if you need to cancel your order you must

CONTACT MAPALEUAE IMMEDIATELY at INFO@MAPALEUAE.COM!!!!

If it's after business hours, email us with your order ID # at Cancel Order.